Frequently Asked Questions

What if I forgot my password?

It is simple to create a new password by clicking the following password recovery link. You will be prompted to input your email, and subsequently emailed a link to reset your password. You can also hit the "Forgot Password" link from the login page.
Reset password

I forgot to print my certificate; can I go back and access it later?

Yes, you can access your certificate of completion anytime by going to your profile (My courses) and clicking the "Certificate" link next to the completed course. You can also view all certificates in the "Earned certificates" tab.

Course modules will not load, what should I do?

Many courses have flash components so the first thing to do is make sure you have flash installed. If you are using the Safari Web Browser you will have to download this plugin from Adobe. Chrome should have it by default.

Another thing to try is to access the course via a different browser



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